HAVERING CREST Primary Care Network

Patient Participation Group

PPG

We are a group of patients working together with the practice staff to improve our GP practice services for everyone.

We welcome all practice patients and carers of registered patients to share their ideas, skills and enthusiasm Come to the meetings held at our GP practice or get involved by joining our Virtual Patient Participation Group.

 

Purpose of a PPG:

To give patients and practice staff the opportunity to meet and
discuss topics of mutual interest.
To provide a means for patients to become more involved and make
suggestions about the healthcare services they receive.
To explore issues from patient complaints and patient surveys,
contribute to actions plans and help monitor improvements.
To contribute feedback to the practice on National Patient Survey
results and Friends and Family Test feedback to propose
developments or change.
To support health awareness and patient education.

PPG JOINING FORM
I would like to join my GP practice:
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This Best Practice Guide has been designed to assist GP practices and patients in setting up and maintaining a PPG to improve services for the whole of their GP practice population.

PPG Do’s and Don’ts

PPG

Where do we meet?

We meet at our GP practice four times a year to discuss issues that concerns our practice patients

Who attends the meeting?

Our Patient Participation Group meetings are attended by the practice patients, carers of registered patients and a few GP practice staff, usually a GP, the Practice Manager or the Reception Manager

What happens at the meeting?

A Patient Chair manages the meeting supported by a Secretary who takes minutes.

We discuss agenda items, agree the action plan for services improvements and monitor the agreed implementations.

A PPG meeting Agenda may look like this:

1. Welcome and introductions

2. Updates from GP Practice staff

3. Patients’ feedback, suggestions and comments

4. Small project ideas and updates

5. Agreed action plan

6. Date of the next meeting

The meeting lasts about 1 1⁄2 hours.

 

What do we do?

▪ We gather patients’ feedback ▪ We review patients’ surveys ▪ We explore ideas and suggestions on how

to improve patients’ experiences in our

GP practice ▪ We discuss with GP Practice staff and

agree on an action plan for service

improvements ▪ We monitor the implementation of the

service improvement action pan ▪ We run small projects that benefit all

practice patients such as health promotion, patients’ education, improvement to practice environment.

 

What we DON’T do?

A PPG meeting is not a forum to raise individual complains

A PPG meeting is not a forum to seek medical advice.

 

Virtual PPG

A Virtual PPG is a patients’ email group for those who wish to contribute to improving practice services but can not attend face to face meetings at the surgery. You can share your views via online forums or surveys.

How to join our practice PPG?

If you are interested in joining our Patient Participation Group meetings or the Virtual Patient Participation Group, please fill in the form overleaf and return to the reception.

Alternatively, you can use our link below to join the Patient Participation Group.

Confidentiality

Your details will not be shared with anyone beyond this GP practice.

We will contact you from time to time to let you know the dates of the PPG meeting and to invite you to participate in our online forums and surveys.